AAI Property Preservation (“AAI,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and disclose personal information when you visit our website, contact us, request an estimate, apply for a position, or use our cleaning and property services.

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1. Our Commitment to Your Privacy

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We do not sell, rent, trade, or broker your personal information. We do not knowingly provide it to black markets, dark-web marketplaces, anonymous data buyers, or anyone seeking to use it for fraud, identity theft, exploitation, or other unlawful purposes.

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Your information is used only for the purposes explained in this policy. We prohibit employees, contractors, and service providers acting on our behalf from using customer information for unauthorized personal or commercial purposes.

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We do not sell or share personal information for cross-context behavioral advertising.

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2. Information We Collect

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Depending on your interaction with AAI, we may collect:

• Contact information: your name, email address, telephone number, and billing or service address.

• Service information: the services requested, property details, scheduling preferences, instructions, and relevant correspondence.

• Property access information: entry instructions, access codes, or key arrangements that you provide for an authorized service.

• Transaction information: estimates, invoices, payment status, and transaction references. If electronic payments are offered, payment providers may process payment details under their own privacy policies.

• Photos and documents: information you submit for estimates, service instructions, or documenting completed work.

• Application information: contact details, résumés, qualifications, and other information submitted when applying to work with us.

• Website information: IP address, browser and device information, pages visited, and cookies or similar technologies used by our website and its providers.

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Please do not send passwords, Social Security numbers, full payment-card details, or unrelated sensitive documents through ordinary contact forms or email.

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3. How We Use Your Information

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We use relevant information to:

• Respond to inquiries and prepare estimates.

• Schedule, deliver, and manage requested services.

• Coordinate authorized access to your property.

• Send appointment confirmations, service updates, and invoices.

• Process transactions and maintain necessary business records.

• Resolve concerns and improve service quality.

• Review employment or contractor applications.

• Protect our website, customers, staff, and business against fraud or misuse.

• Meet legal obligations and address disputes.

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Where required, we obtain consent before sending promotional communications. You may unsubscribe or contact us to stop receiving marketing messages. Necessary service communications may continue.

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Submitting an inquiry does not authorize unrelated third-party marketing.

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4. Limited Sharing of Information

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We disclose personal information only when necessary and appropriate:

• Authorized staff and contractors: only the information needed to perform their assigned work.

• Service providers: providers supporting website hosting, communications, scheduling, payments, recordkeeping, or other necessary business functions.

• Professional advisers: accountants, insurers, or legal advisers where needed for legitimate business matters.

• Legal and safety purposes: when required by law or valid legal process, or reasonably necessary to protect rights, prevent fraud, or address a safety risk.

• At your direction: when you request or authorize a specific disclosure.

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Providers handling information on our behalf must be subject to appropriate confidentiality and data-use restrictions. We do not authorize them to sell customer information or use it for unrelated marketing.

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5. Property Access Details and Photographs

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We treat access codes, key arrangements, occupancy information, and property instructions as confidential. Access is limited to people who need that information to perform authorized services.

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We retain access information only while needed for an authorized service arrangement, unless a legal obligation requires otherwise.

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We do not publish identifiable customer property photographs, names, addresses, or testimonials for promotional purposes without permission. Service photographs must avoid unnecessary capture of people, private documents, valuables, or security details.

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6. Cookies and Website Technologies

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Our website and its providers may use cookies or similar technologies to operate website features, maintain security, remember preferences, and understand website usage.

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You can manage cookies through your browser and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

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7. Information Security

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We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. We restrict access to authorized people with a legitimate business need and require confidential handling of customer records.

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Although we work to protect your information, no internet transmission or storage system is completely secure. We cannot guarantee that unauthorized access will never occur.

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If a security incident affects personal information, we will investigate, take appropriate corrective action, and provide notices required by applicable law.

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8. Information Retention

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We keep personal information only as long as reasonably necessary to provide services, maintain required records, resolve disputes, and meet legal obligations.

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Retention depends on the information’s purpose and applicable requirements. When information is no longer needed, we securely delete, destroy, or de-identify it. We do not attempt to re-identify information that we have de-identified.

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9. Your Privacy Choices and Rights

 

You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing depends on consent.

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Depending on your location and applicable law, you may also have rights to obtain a copy of your information, restrict certain uses, or appeal a privacy-request decision.

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We may verify your identity before completing a request. Some information may need to be retained for legal, accounting, security, or contractual reasons. We will explain any applicable limitation.

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We will not discriminate against you for exercising privacy rights.

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10. Children’s Privacy

 

Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information to us, please contact us so we can investigate and delete it as appropriate.

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11. External Websites

 

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

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12. Changes to This Policy

 

We may update this policy to reflect changes in our services, practices, or legal requirements. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.

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13. Contact Us

 

For privacy questions, requests, or concerns, contact:

AAI Property Preservation
Email: propertiesbyaai@gmail.com
Website: www.aaipropertypreservation.com/contact